Refund and Return Policy

Effective Date: 17-01-2025

At Farmer Port, we aim to ensure customer satisfaction by providing a seamless return and refund process. This policy outlines the terms and conditions for returning products and requesting refunds on our platform.

1. Eligibility for Returns

You can request a return if:

• The product is defective, damaged, or not as described.
• The product is unused, in its original packaging, and includes all accessories and documentation.
• The return request is made within 7 days of delivery.

Non-Returnable Items:

• Perishable items (e.g., seeds, plants).
• Customized or personalized products.
• Products marked as “Non-Returnable” on the product page.

2. Return Process

To initiate a return:

1. Contact our support team at support@farmerport.in within 7 days of delivery.
2. Provide your order ID, a description of the issue, and, if applicable, clear photos of the product and packaging.
3. Our team will review your request and provide further instructions, including the return shipping address.

3. Return Shipping

• If the return is due to a defective or incorrect product, the return shipping charges will be covered by the vendor.
• If the return is initiated for other reasons (e.g., customer changed their mind), the customer will be responsible for the return shipping costs.
• Products must be securely packed to avoid damage during transit.

4. Refund Process

Refunds will be processed under the following conditions:

• The returned product is received and inspected by the vendor.
• Refunds will be issued to the original payment method (e.g., credit card, bank account) within 7-10 business days after the return is approved.

Partial Refunds:
In some cases, only a partial refund may be issued if:

• The product is returned with missing accessories or documentation.
• The product is not returned in its original condition.

5. Exchange Policy

Exchanges are subject to product availability. If an exchange is not possible, you may opt for a refund or choose an alternative product of the same value.

6. Damaged or Defective Products

• If your product arrives damaged or defective, contact us immediately at support@farmerport.in.
• Provide photos of the damaged product and packaging.
• We will arrange for a replacement or refund based on the issue.

7. Order Cancellations

• Orders can be canceled before they are shipped. Contact us at support@farmerport.in for assistance.
• If the order is already shipped, you may need to initiate a return once the product is delivered.

8. Vendor-Specific Policies

Some vendors may have specific return and refund policies for their products. These details will be mentioned on the respective product pages.

9. Contact Us

For any questions or concerns, please contact us:

By visiting this page on our website: https://farmerport.in/contact-us/

Farmer Port
support@farmerport.in